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  • ☆ ☆ ☆ ☆
    If I could give them a ZERO STAR, it would be too much for these liars. Maybe you're thinking as bad as Wells Fargo or Bank or America? Worse! Let me tell you about my last three weeks of Hell, over two of which I was on vacation in Hawaii. Three weeks ago, I get a call fraud was suspected on my debit card by an out of state charger as reported by Shazam. That was a correct assumption and a bank teller contacted me with the news. I told the teller I was leaving for HI in 3 days, and asked if they could overnight or at least sent Priority Mail the new card. Since the teller stated it took "5-7 business days for a new card to be delivered", I was well within my time frame to have the card while I was in HI. The teller said the bank "would in NO WAY send Express or Priority Mail my new debit card." I repeated/reminded her words of 5-7 business days for a new card to be delivered. Two hours later/same day, another person called me from the bank and again went over the details of the debit card breach, and the bank's proposal of downloading my next pay check (in 4 days, the day after I left for HI). They would load that paycheck (4 figures) onto a prepaid credit card and put it in the mail (no Express or Priority Mail delivery). That was their best offer! Eleven days after I left my first location on Hawaii, there was no debit card. In fact, a person I spoke to at the bank relayed to me the card had been sent eight (8) days prior, well within the 5-7 business days of time in order to reach me. Because I hadn't received the card yet, First Citizens now went on attack mode and blamed me/the US Postal Service, the Hawaiian People, Zeus, Budha, Christ and anyone else they could throw in the mix. Three weeks later, I am still without a debit card and no way to access 4 figures of funds in my account with First Citizens. Is this the kind of bank you want to have to back you up when you need theeir help? Think about it...
    By Larry Denger, December 11, 2017
  • Carol is the best not only did she answer all my ?'s. She worked Very hard to get everything we wanted! Then at the end when we rook possession she left us a small gift it was so nice. If need a house look no further!
    By Thomas Ricke, August 04, 2017

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